Financial Counselling Australia 2018 conference is being held at the Grand Chancellor Hotel in Hobart, Tasmania

Day 2


8.00 am | Registration

9.00 am | FCA Spot Talks: Truth or Dare

Inspired by the TEDx format, each of our speakers has been crafting their ideas worth sharing for many months.  We invited them to be brave and bold and to dare to tell the truth.





Elizabeth Davey

We can't explain this. You'll just need to see it yourself.

10.10 am | Applying behavioural science in a financial counselling context

Jim Curtis, BehaviourWorks Australia, Monash University

How can we use behavioural insights to encourage people in financial stress to seek (and implement) advice from a financial counsellor? This was the challenge we gave to Jim and his team of interdisciplinary researchers at Monash University. Now we get to hear what they discovered.


10.40 am | australia's New payment platform

Adrian Lovney, CEO, New Payments Platform Australia

The New Payments Platform (NPP) is upon us. The story of this new banking system, is that it will ‘bring benefits for all parties, with new products and innovation in payment services’. It will be fast, with the convenience of PayID,  so send and receive money using our phone numbers or  email addresses. There are new opportunities for fintechs and banks. But what does this all mean for our clients? Will they benefit? What do you need to know in this new Open Data space?

11.00 am   Morning tea

11.30 am | Evaluation as a Tool for Change

Facilitator: Vanessa Hood. Vanessa is an evaluation consultant who has been assisting FCA in its “evaluative thinking” project.

How much did we do? How well did we do it? Is anyone better off?  These are the questions we commonly ask ourselves in evaluation. There’s a broader question however and that is whether evaluations themselves make any difference.

In this session we hear from two agencies where evaluation is at the heart of what they do.

Kim Brooklyn, Mark Glasson and Celia Dufall from the Financial Counselling Network in WA describes their model of delivering financial counselling through cross-organisational collaboration, what the recent evaluation found and outcomes for clients.

Garima Misra from The Salvation Army's research team explains their innovative approach to measuring the impact of financial counselling. The methodology is based on three founding principles - co-design with frontline staff, capturing holistic client outcomes and integration in ongoing service delivery.

12.00 pm | Short and sharp: Five minute updates from around the sector

  • Lump sum compensation payments (Financial Rights Legal Centre)
  • Health justice partnerships (Stephanie Tonkin)
  • Applying for the DSP: Making the Process Fairer (John Berrill, Berrill & Watson)
  • Campaigning for Change (Consumer Action Law Centre)
  • Dental smiles (Dr Angie Nillson, Australian Dental Association, Tas)

12.30 pm Lunch

1.30 pm | concurrent sessions

3.00 pm   Afternoon tea

3.30 pm | FCA's dreamings: what if ...

3.35 pm | Final Keynote: Watch this space


Sadly our final  keynote didn't work out. Watch this space - there will be something great to finish another FCA conference, and leave you feeling inspired.

4.20 pm | Epilogue

 Carmel Franklin, Chair of FCA

4.30 pm | Safe travels (Close)

Wind down drinks

The first drink is on FCA as we chill, chat and hang-out before heading for either the airport or for dinner if you’re staying on for post conference workshops, or lucky enough to be doing some travelling in Tasmania.