Financial Counselling Australia 2018 conference is being held at the Grand Chancellor Hotel in Hobart, Tasmania

Day 2


8.00 am | Registration

9.00 am | Spot Talks: Truth or Dare

Inspired by the TEDx format, each of our speakers has been crafting their ideas worth sharing for many months.  We invited them to be brave and bold and to dare to tell the truth.




10.15 am | Industry Innovations

Learn about promising industry initiatives that will assist people experiencing financial hardship

10.30 am | Applying behavioural science in a financial counselling context

Jim Curtis, BehaviourWorks Australia, Monash University

How can we use behavioural insights to encourage people in financial stress to seek (and implement) advice from a financial counsellor? This was the challenge we gave to Jim and his team of interdisciplinary researchers at Monash University. Now we get to hear what they discovered.

11.00 am   Morning tea

11.30 am | Evaluation as a Tool for Change

Facilitator: Vanessa Hood. Vanessa is an evaluation consultant who has been assisting FCA in its “evaluative thinking” project.

How much did we do? How well did we do it? Is anyone better off?  These are the questions we commonly ask ourselves in evaluation. There’s a broader question however and that is whether evaluations themselves make any difference.

In this session we hear from two agencies where evaluation is at the heart of what they do.

Mark Glasson from the Financial Counselling Network in WA describes their model of delivering financial counselling through cross-organisational collaboration, what the recent evaluation found and outcomes for clients.

We also hear from a large financial counselling agency about what they are doing to measure impact.

12.00 pm | Short and sharp: Five minute updates from around the sector

  • Lump sum compensation payments (Financial Rights Legal Centre)
  • Health justice partnerships (Stephanie Tonkin)
  • Applying for the DSP: Making the Process Fairer (John Berrill, Berrill & Watson)
  • Campaigning for Change (Consumer Action Law Centre)
  • Dental smiles (TBC)
  • Super Woman Money Program (Elizabeth Davie)

12.30 pm Lunch

1.30 pm | concurrent sessions

3.00 pm   Afternoon tea

3.30 pm | TBA

3.35 pm | Final Keynote: How to be happier in your job and life: the science of gratitude

Professor Lea Waters TBA

There is a link between gratitude and well-being, both on an individual level as well as at work. Learn to use gratitude as a buffer against burnout, and as a leader to make your workplace gratitude friendly and a great place to work. This will be a wonderful way to end a big two days of conferencing.

Professor Waters is a TEDx speaker, President of the International Positive Psychology Association and Founding Director of the Positive Psychology Centre, the University of Melbourne.

4.20 pm | Epilogue

 Carmel Franklin, Chair of FCA

4.30 pm | Safe travels (Close)

Wind down drinks

The first drink is on FCA as we chill, chat and hang-out before heading for either the airport or for dinner if you’re staying on for post conference workshops, or lucky enough to be doing some travelling in Tasmania.