November 2017 Edition
Welcome to the November 2017 FCA Update. This is our last update for 2017 and we’re starting to get to the pointy end of the year. The last couple of months have seen some changes in industry practice and ongoing work in the consumer campaigns space. At FCA we’ve entered conference 2018 mode and been busy developing family violence training. There are also a few resources and opportunities that have come to our attention that we thought might interest you. Read all about it below ...
Family violence training for financial counsellors roadshow going all around Australia
FCA is running two-day workshops on family violence between now and the end of June 2018. All up, we expect to offer between 30 and 40 workshops so that every financial counsellor in Australia will have an opportunity to attend. We’ll contact you when we have the dates and venues for your State or Territory. The workshops have been developed with the expert assistance of family violence specialists, lawyers and training experts.
This work has been possible due to funding from the Commonwealth Bank and DSS. This will allow us to cover the costs of accommodation and airfares where that is needed. We’re doing this because it is really important that we adequately assist people affected by domestic and family violence.
FCA is also developing a one day workshop tailored to financial capability workers and we'll let you know when that is ready. However, financial capability workers are also welcome to attend the two-day workshops. Although some parts will not be directly relevant (such as the legal aspects around relationship debt), much of the broad aspects are directly transferable.
(Note for Victoria: training in Victoria is being delivered by Womens' Legal Service and WIRE. You'll hear more about that from FCRC early next year.)
FCA's involvement with family violence-gambling research
Financial Counselling Foundation
We’re very excited to be launching the Financial Counselling Foundation on 7th December 2017. The foundation is a charitable trust, set up to accept donations from industry.
The purpose of the trust is to provide funding for direct financial counselling casework or to build the capacity of the sector.
We have seed funding from ANZ to kick things off and Scott Pape is also donating a portion of the royalties from his book. The directors of the company managing the trust are highly regarded: George Brouwer (former Victorian State Ombudsman and the Chair), Carolyn Bond AO (consumer advocate), Betty Weule AM (well known financial counsellor) and Greg Tanzer (former ASIC Commissioner). Once we have the Foundation up and running we'll be knocking on industry doors ... we’re nearly there! Who knows where it will lead?
We’re going to …. Hobart. 2018 Financial Counselling Australia conference diary dates
The 2018 Financial Counselling Australia conference is in beautiful Hobart, right on the historic wharf. It’s quaint, it’s picturesque and we’re in the middle of the waterfront action, near the famous Salamanca precinct. Hobart these days is gently buzzing with foodie delights, a historical convict renaissance, boats on the waterfront, and there seem to be an awful lot of boutique gin, beer and whisky businesses. Must be the pristine water. Not that the latter has anything to do with financial counselling, but … always good to understand the locals.
Back to business.
The theme of the conference is “The Big Yarn: stories that stir”. We’ll be playing with stories as in many ways that is exactly what financial counsellors do - we help our clients to tell their stories. And speaking of yarn, can you crochet or knit? … we want your help too. What’s knitting got to do with yarning, or financial counselling, or gin, or fun? All will be revealed in time.
When is the 2018 FCA conference?
Sunday 13 May - ATSI Yarning Circle
Monday 14th May - Pre-conference workshops & EDR forum (like last year)
Tuesday 15th May - FCA Conference (and Jan Pentland Dinner)
Wednesday 16th May - FCA Conference
Thursday 17th May - Post conference PDs, Rep Council, Financial Capability Worker training, Gambling PD and more.
Friday 18th May - stay another day (or 3). Good things happen to those who plan for them.
The date claimer is coming soon with a list of all the events. Watch your mailbox. If you don’t get anything, let us know as it means that you’re not on our mailing list.
Calling for SPOT talk speakers
Secretly wish you were up on our SPOT talk stage? (Wed 16th May, Financial Counselling Australia Conference)
After each conference, lots of people come up to us and say ‘the SPOT talks were my favourite part. I loved the one about …’ And then, we hear “I’d really like to do one, but I’d be scared.”
Well, that’s what Jon Yeo’s mentoring program is about. It breaks the speaker training process into stages. At each stage Jon provides feedback. You take his suggestions on board, rewrite and refine. Over and over until you know it so well, that you don’t even need notes and you can get out there and enjoy your 8 minutes in the limelight. (Jon Yeo is the licensee for TEDxMelbourne, so he curates the speakers for big time TED events i,e he’s a pro at speaker mentoring).
The theme is ‘truth or dare’
It’s brave, it’s bold, it’s about overcoming obstacles, and maybe having the courage to do what people thought couldn’t work. Truth? What really happens, what needs to happen, what can you see that others can’t see? Can you challenge our views, or upturn the notion of ‘that’s how we’ve always done it.’ Have you found a deeper truth? I dare you to … might be about taking risks, pushing boundaries, being spontaneous, bringing others along by hook or by crook. Are you on the edge of something brave or innovative or different?
All of our themes are broad enough to bend to encompass lots of ideas worth sharing.
What idea would you like to put out there?
How do you find that strong idea for your SPOT talk?
Hint: the form is like an interview process. It’s worth putting effort into how you answer the questions, to show that you have a really strong idea, and you know where you’d like to take it.
SPOT talks are exciting, exhilarating, and a great learning experience. Truth or dare? If you have an inner voice wanting to do one, we dare you to give it a go (or tap someone you know who’d give a great SPOT talk on the shoulder, and encourage them to apply). Email this to someone special now!
CIO’s statement on family violence
The “big four” cut ATM withdrawal fees
The announcement to remove the fees comes amongst continued calls for a royal commission into the banking sector. Australia has some of the highest fees in the world, with many other nations, including the United Kingdom, having already dropped ATM transaction charges.
The removal of these fees only applies to ATMs belonging to the 'Big Four' and some of the smaller banks. Fees are still payable on private ATMs, such as those in convenience stores, or belonging to some of the other smaller banks.
Dun and Bradstreet rebrand
Government funding new domestic violence units
Is your phone bill a shocker?’ New video with tips for consumers
Miss out on the Peer2Peer debriefing webinar?
You can now view the full Peer2peer debriefing via Vimeo, by clicking this link.
A psychologist from the Workplace Mental Health Institute hosted the webinar. Financial counselling can be a stressful job. The webinar describes a framework for informal debriefing with colleagues—whether you're the one needing to talk, or the person who's assisting a colleague. The webinar also give you some simple strategies for looking after your own well-being in a high-pressure environment.
Centrelink payment summary sheet
The latest Centrelink payment summary sheet is now available. You can use this fantastic one-page resource to quickly determine your client’s income entitlements.
The Centrelink sheet is updated regularly. We’ll keep an up-to-date version on our toolkit so you can access it anytime. Thanks to Jan Bean, Lutheran Community Care who put this document together. It is a huge amount of work and will be very helpful for financial counsellors.
Funding for PHD on gambling and family violence
Update on the campaign for stronger laws for payday loans and consumer leases
Payday loans from Good to Go or Web Moneyline
Zero balance credit card under microscope
Help shape the National Financial Literacy Strategy
Westpac Interest Only Loans (for homes or investment properties)