2017 FCA Conference

We all love the sunshine, sand, and vibe of Queensland's Gold Coast. This year you get the best of all worlds with a dynamic conference program and a view of a lush tropical golf-course (and if you're lucky a bit of time before or after to make the most of the Gold Coast).

From May 14-17, the RACV Royal Pines Resort will be buzzing with over 500 financial counsellors, regulators, ombudsmen, industry partners and other good folk. The FCA conference is on Tuesday and Wednesday, but there are pre-conference and post-conference events too.

We're embracing 'making waves' as our theme. Our speakers will be challenging you with ideas about how you can create waves, pull people out of rips, share your ripples, and learn new life-saving skills. You'll learn, meet new people, and come back energised to do your important work.

We have a stunning and spacious venue, excellent program, and amazing speakers. We work hard and play hard, so embrace the energetic pace and make the most of the many opportunities.


    We have a whole new program, new (and returning) exhibitors, and a Gold Coast Glitz theme for dinner.

    The Agency Managers Forum on the Monday will now run in the  afternoon.

    We have our very own FCA SPOT talks on Wednesday. The theme is 'COURAGE' and we have 7 courageous speakers undergoing the speaker mentor program.

    Deng Adut, NSW Australian of the Year is giving the final keynote. Know the name, but can't place it ... see the youtube video that went viral.


    • A dynamic two-day program featuring top keynote speakers, including Deng Adut, NSW Australian of the Year.
    • Energisers and other surprises (because we learn better when we're happy and awake)
    • Pre-conference and post-conference events
    • Lots of new concurrent sessions on specialist topics - Refugee financial counselling, workplace and wage issues, mortgage distress and more.
    • Our  favourite MC, David Tennant wowed us last year, with humour and insight. We had to invite him back.
    • The ever-popular "short and sharp" session, covering things you need to know to help you do your job better
    • FCA SPOT talks  'ideas worth sharing' - the theme is 'COURAGE'. You'll be in awe of our 7 speakers exploring this theme on the round green carpet, under lights and with cameras.
    • The Jan Pentland Conference Dinner at the RACV Royal Pines (theme: Gold Coast Glitz ... do it your style, your way)



    • Financial counsellors, financial capability workers, consumer lawyers and community sector workers
    • Government and agencies — particularly from DSS, DHS, Attorneys-General, Communications, NDIS, ATO, AFSA, Centrelink and anyone with an interest in consumer issues
    • Universities and RTOs with an interest in financial counselling
    • Regulators
    • EDR schemes
    • Invited industry partner organisations

    FCA reserves the right to refuse registration. Any payments will of course be re-funded.


    Conference secretariat has moved in-house. Contact FCA. We're happy to help.

    T: 03-8554 6979 (Mon to Thurs)

the venue | RACV royal pines resort | gold coast

RACV Royal Pines Resort, Ross Street, Benowa Q 4217

Getting there from the Gold Coast Airport

The RACV Royal Pines Resort is located roughly 30kms from the Gold Coast Airport.

To travel by car

From the Gold Coast Airport, follow the Pacific Highway (M1) north to exit 73 (Nielsen’s Road) and take the road east over the overpass. Take the second left into Birmingham Rd, follow this over the Nerang River Bridge and then follow signs to the hotel.

Please park in the car park directly under the hotel tower. Parking is free at the RACV Royal Pines resort.

To travel by train

There are frequent trains from Brisbane Central to Robina Train Station with connections to Surfside Bus #761 then stops near Gold Coast Airport.

Download the Train Timetable for the Gold Coast line here. For assistance with your train and bus journey planning visit

To travel by bus

The Gold Coast Airport has a Transport and Information Desk right outside International Arrivals. They can provide information about Surfside Buslines or Gold Coast Tourist Shuttle tickets.

For information about South East Queensland’s public transport network, including journey planning, visit or phone 13 12 30 anytime.

By taxi

 There is an airport taxi rank (Gold Coast Cabs on 131 008) or Uber services the area.